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Data News & Events
Looking to Build Resilience? Rethink Your Approach to IT
Organizations compressed years of digital transformation into just a few weeks earlier this spring. And while it may be tempting to now slow down the pace of change, that would be inadvisable. Most companies have more work to do if they want to build resilience for the future.Continue reading...
8 Ways to Make Virtual Meetings More Engaging
Remember when you could wander into a colleague’s office to ask a question? Or you could quickly gather the team for an urgent brainstorming session? COVID-19 put an end to that spur-of-the-moment engagement and replaced it with back-to-back video calls. In the beginning, Zoom was the hero of the pandemic.Continue reading...
Why Behavioral Data Is the New Focus Group
The focus group traces its origins back to the mid-1940s. Its death has been predicted many times, but inviting customers to participate in focus groups remains a common tactic to this day. Nevertheless, the value of the focus group remains questionable as multiple factors impact the integrity of the data.Continue reading...
How Network Analytics Can Help Us Avoid Digital Fatigue
The working from home (WFH) mandate has inspired a love-hate relationship in many of us. What we lose in our daily commutes, we gain in digital fatigue. Too many ZOOM meetings, too much time online, too many demands are all common complaints. I previously wrote about digital overload,Continue reading...
How 3 Brands Built Staying Power in the Face of Crisis
As organizations around the world continue to make their way through the post-pandemic environment, brands that have been able to adapt quickly are coming out ahead. Whether it’s responding to changing customer behavior, or implementing new ways of working, having the tools to support these efforts is critical.Continue reading...
Why AI Is Gaining Enterprise Traction Despite Its Lack Of Maturity
5 Tips to Get More from Your Voice of Employee Program
One of the simplest ways to improve customer experience is to improve the experience of employees. Implementing a voice of employee, or VoE, program gives leaders insight into the lives of workers, all the way from onboarding to ongoing learning initiatives to carrying out their daily tasks.Continue reading...
Up Your UX Proficiency in These Areas
Why is there such a disconnect between graduates of UX educational programs and the senior leaders and hiring managers who assess if a candidate's work is good enough? Educational programs most often act as cheerleaders, praising the student's work, telling them their portfolio looks good and that they’re likely toContinue reading...